Frequently Asked Questions
How can I register my account?
To register an account, use the command /register while logged into the server.
If you are currently banned, you can still join our network to register your account.
How can I appeal a punishment?
To appeal a punishment, you must create a ticket. This requires a registered account.
Refer to "How can I register my account?" for registration instructions.
Can I appeal if I was banned for cheating?
If you believe your ban is false, you may appeal it through creating a ticket.
Maximum of one appeal per punishment is allowed. Additional ones will be deleted or ignored and may result in longer punishments.
Why can't I join the server?
Try following these DNS change instructions.
You can also try connecting with our Alternate IPs.
What are the rules?
You can find the server rules on our rules page.
What are the requirements for Media rank?
You can find the requirements on the Creator Program page.
How can I report a player?
To report a player, use the command /report in any game server.
For more delicate or urgent situations, create a ticket to report players.
Can I share accounts with my friends or use public alts?
Short answer is no. Using any type of public alt or sharing any type of accounts are AT YOUR OWN RISK.
Are VPNs allowed?
No. VPNs are not allowed on Hideum.
Support Tickets
When creating a support ticket, please fill out the form properly and give as much detail as possible about your situation.
Please allow up to 48 hours for a staff member to review your ticket.
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